Some VPN clients support a feature called split tunneling.
#VPN PLUS DOESNT WORK WINDOWS#
It is worth noting that Windows will try to detect the printer, so the user will need to be connected to the VPN while performing these steps. When prompted, enter the printer's IP address and follow the remaining prompts to add the printer. Choose the Add a Printer using a TCP/IP address or Hostname option (Figure 2), then click Next. Next, click the Printer is Not Listed link, and Windows will display the Add Printer dialog box. When the Devices window opens, the user should select the Printers and Scanners tab, then click on the "plus" icon to add a new printer. On a Windows system, the user would need to click Settings, followed by Devices. Choose the option to add a printer using a TCP/IP address. Now the user only needs to enter the printer's IP address and click Add. At this point, the user should click the "plus" icon to access the Add Printers screen. From there, they should click Printers and Scanners to access the list of connected printers. On a Mac, the user needs to open the Apple menu and then click on System Preferences.
#VPN PLUS DOESNT WORK MAC#
The method used to connect to a printer varies depending on the user's endpoint - Mac or PC. This technique may be effective if the problem stems from a name resolution issue. If you have verified that the VPN connection is working as intended and that the user's VPN client is configured correctly, then you should ask the user to connect to the printer by using its IP address rather than its name. This screen capture, taken from Microsoft's Remote Desktop Client, shows how a checkbox is used to direct print jobs either toward a local printer or to a remote printer. Normally there will be an option to manage this (Figure 1). Unfortunately, every VPN client is different so you may have to refer to the client's documentation to find printer-related settings. However, if the VPN client is configured incorrectly, then print jobs may be directed to the user's local printer rather than the network printer. Normally, a VPN client should silently redirect a user's print jobs to a network printer. Once you have verified the VPN itself is functioning properly, the next step in the troubleshooting process is to verify the user's VPN client is configured correctly. Check to make sure the client is configured correctly. This rules out larger VPN-related issues as the source of the problem. If the user is able to successfully access such resources, it will confirm the user is successfully authenticating onto your network and the VPN is allowing the user to access resources on your private network. For example, you might ask the user to try accessing files from a server message block ( SMB) network share. The best way to accomplish this is to simply ask the user in question to log in through the VPN connection and have them try to access local network resources that are not related to the print server. This will determine if the problem only affects remote printing via VPN. If you are able to determine that users who are remote printing via VPN are experiencing problems, then the next step in the troubleshooting process is to determine whether additional VPN-related problems are occurring. Verify that VPN access is functioning normally This will allow you to determine if the problem is related to the VPN or if it's specific to a certain user who just happens to be connecting through the VPN. Once you verify it is possible to print from a non-VPN client, the next thing you should do is ask another VPN-attached user to try printing. It's entirely possible the problem exists on your own network and has nothing to do with the VPN. Remember, you shouldn't automatically assume the VPN is the problem. This will allow you to verify that the printer itself is turned on and working, and that network printing is functional. More specifically, there are two things that you will need to try.įirst, try printing to the printer from a device that exists on the same network as the printer. If users are having difficulty printing remotely, then the first thing you need to do is narrow down the scope of the problem. This is especially the case when users attempt to use a VPN connection to access a remote printer.Īs an IT administrator, you should learn these six troubleshooting options to assist users experiencing trouble with remote printing via VPN.
Remote printing is generally straightforward, but there are underlying complexities that sometimes lead to problems.
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